Nightmare beware

[Darko]

I came across adrian flux whilst looking for insurance for my wifes mini clubman and they were uber cheap until it came to changing cars over, My wife purchased a new car so we phoned flux up to switch the car over on the insurance to which we were told we would have to pay £220 to do so ! obviously i said well I will cancel the insurance to which they said you still have to pay the £220 to do that too! they said it was to do with the finance company they work with and that because we pay monthly their was no way out of it.

So word of warning they are cheap for a reason and it could cost you alot if you decide to switch cars mid contract.
I ended up paying the £220 and taking my business to hasting direct.

Cheers Darko

[Curly]

Hi
Also watch their sister company flux direct
It cost us £300.00 to change from one ABARTH to another mid term
Not sure what other companies charge
Curly

[DAN@ADRIAN FLUX]

Hi,

I'm sorry if you have been having issues with ourselves. Unfortunately when a policy is taken out with ourselves it's very difficult for us to be competitive on every model of car that a client may change to mid term. I'd be happy to take a look at this though to see if there is anything further I can do to assist.

Regards,
Dan.

[Ravello]

Hmmm, I changed my insurance with Hastings from my MG ZR to my shiny new Abarth 595C & they charged me a whopping £31!  It runs out in September so will be interesting to see how much it will be then.

[Freebo]

Got two cars insured with Adrian Flux on specialist policies, never had an issue but I pay yearly rather than monthly and have no intention to change vehicles through the term. I use Aviva for my main car they are really good with changes etc.

[595girlie]

Got two cars insured with Adrian Flux on specialist policies, never had an issue but I pay yearly rather than monthly and have no intention to change vehicles through the term. I use Aviva for my main car they are really good with changes etc.

I'm the same, both my cars insured through Flux and no issues.  But I pay annually as well.

When I sold my previous car, I just let the policy expire rather than cancel whilst waiting for the Abarth.

With them demanding £220 for Darko and £300 for Curly, would it not have been cheaper to just keep those policies running and take out a new policy from scratch?  I have no idea how much your annual premiums are, but I'm only pay £266 with Flux, and my car is highly modified??

I'm obviously not condoning the 'fee's', they are completely outrageous, but just seeing if you would have been better off letting the policies continue.

[Darko]

No matter what we planned to do we would incure the £220 penalty, If we stayed I would have had to pay the remainder of the policy and if we switched car we would incur the £220 and if we cancelled the policy we would have to pay the £220.

All in all we had one option and that was to pay the £220 it sucks but it was a good lesson for future reference.

Cheers Darko

[Brian1612]

Inclined to agree with Ads. Seems like robbery in my eyes and just another way for insurance companies to slither their way into your pocket and take some of your hard earned £££.

[Will22]

Friend of mine who bought a heavily modified Focus RS was going to use A Flux for his insurance but after reading the OP's first post the other day I brought his attention to this he has gone elsewhere.

If a business doesn't have a reputation it has nothing. I wonder how much they missed out on with my friends insurance.

[Darko]

To be honest I have never experienced anything like this before as I have been with Hastings for years but on confused flux came up as the cheapest so my wife went for it.

She went from a beetle cabriolet to a mini clubman, I would understand if the extra 220 was for the change in car but that figure was stay, leave or change vehicle. I stumped up the money and left.

Fortunately like most of the people on this forum who run performance cars like the Abarth it was not the end of the world for me but for some this could break them hence I say beware as its not uncommon to change car mid policy.

Cheers Darko

[DAN@ADRIAN FLUX]

If that were me I would be kicking up such a stink they would have wished they had never signed me up. All money is refundable it is the people in receipt of your money that choose not to refund it. Lets remember that Flux and other insurers earn commission on the business you give them from the insurance company and no doubt the finance company if it is funded monthly. By charging you the sum I would place a large bet on the fact that no one gets a commission clawback and the only person inconvenienced is you the customer. If you borrowed money then it should be a regulated loan and you should enjoy the same benefits that any borrower would benefit from if settling earlier.

DAN perhaps you can give me a clear understanding as to how this works and I don't mean general terms such as "not being able to be competitive on every model" as the specific car makes no difference to the agreement. I would like to understand why I would have to pay to change my car mid term whilst you are still keeping my business. No need to discuss a specific policy just a generic explanation on how it is justified and how it is calculated.

Hi,
I'm not really too sure exactly what you want me to try an explain to be honest.
Sorry,
Dan.

[DAN@ADRIAN FLUX]

Hi,

If the OP would like to message me some details, we can investigate their concerns and response. Failing that I can only explain about possible situations.

We charge an administration fee for processing change of vehicle amendments mid-term. These are confirmed both before the point of sale and in our Terms of Business. In addition to that fee any changes in premium are generated by the insurance company due to the change in risk profile. A change in the proposed risk could result in a return premium, an increase in premium or the risk becoming unacceptable.

If the customer is aware of a potential mid-term amendment at inception, we would be able to investigate the best policy to cover the change. No insurance company is likely to be competitive or offer cover for all risks and we can only offer the policies made available to us by them.

If you were quoted £220 to change the vehicle on the existing policy, the majority of that is likely to be the result of the insurance company increasing the annual premium and generating an additional premium, as they view the risk as increasing.

Regardless of the method of payment, in full or via installments, the balance following cancellation is the result of setting any payments made against the total cost of the cover. If the customer has paid more than the cost of the cover, they will receive a refund. If they have paid less, for example if they were paying by installments, there will be a balance to be paid.

If the OP was advised that they would have to pay £220 after the cancellation of the policy, it is likely that it was the balance between the costs of the cover and the payments made via the installments.

The customer is responsible for the full annual premium on cancellation if there has been a fault or pending settlement claim or if the policy does not generate a cancellation refund, for example on a classic policy.

Regards
Dan

[Darko]

Thanks for the response however my warning still stands to would be clients of flux, we had our policy for 2 weeks before we changed cars so it was a expensive fortnight .

Cheers Darko